Billing & Insurance
For billing questions on bills on or AFTER November 1st, please contact BASS billing at (925) 627-3424.
For billing questions on bills PRIOR to November 1st, please contact HBCS billing at (866) 505-4611.
As a new patient you will complete a patient information form and verify your insurance information. Please bring all your insurance identification card(s) with you. A photocopy will be placed in your billing file. If you are covered by more than one insurance company, please let us know which company is the primary carrier. This will help to avoid any delays in receiving benefits. If there is any change in your health coverage, please contact the office to update your records.
We participate with most major insurance companies and will submit claims to your carrier on your behalf.
Some insurance companies require you to use a specific laboratory or to obtain referrals or pre-authorization for office visits, hospital admissions, and treatment. It is your responsibility to obtain the initial referral and bring this with you on the first day of your first visit. If you need assistance with your insurance requirements, our staff will make every effort to help you.
Co-payments are payable at the time of your visit. We accept Visa and Mastercard. We will be happy to assist you in developing a payment plan.
Please call our office if you have questions or need assistance in coordinating and filing claims with your insurance company. Please be assured that your confidentiality will be respected at all times.
Credit Policy Statement
The following is a statement of our financial policy:
- All non-covered services and co-pays are payable at time of service.
- We accept cash, checks, and MC/VISA.
- Fees for services provided and not paid for at time of service are due and payable within 60 days. You will receive a statement each month for any unpaid balance. All procedures performed have physician AND separate facility charges incurred.
- Most Insurances Accepted